Payments, fulfilment and refunds

Information for exhibitors · 5 November 2026

Individually agreed price

You pay for agreed floor space and accepted extras. The rate per m² varies, is agreed individually and is quoted net. The quote shows net value, applicable VAT and gross amount payable. Before acceptance you will see the scope, tax breakdown and full gross amount in PLN.

Paynow payments

After login and ordering based on an individual quote, we provide a payment link. The operator is Paynow / mElements S.A. The gateway displays methods available for the transaction. Do not provide banking authentication data to the organiser.

Payment deadline and allocation

The deadline is 4 days from provision of the accepted quote and payment link, not from clicking the map. The exact date and time are shown in the company dashboard. Failure to pay in full releases the space, and the previous company cannot reserve it again for the next 2 days. An availability alert does not guarantee priority.

Do not transfer money based on a reservation from test.strefanaturalni.pl. If a transaction result is uncertain, contact the organiser before paying again.

Fulfilment and documents

The service is provided at the venue and dates specified in the accepted offer. The order confirmation and terms are available as a free download in the dashboard. Construction and equipment are supplied only within the ordered scope. We do not ship goods by courier. An invoice is issued after full actual payment, in accordance with applicable rules. Sandbox attempts do not result in actual invoices.

Cancellations and complaints

Withdrawal rights and the additional 14-day cancellation period for buyers entitled to consumer protection are described in the terms. Send a statement or complaint to contact@mygelato.eu or DGL Aleksander Pitura, Warszawska 15/1, 59-900 Zgorzelec.

We respond to complaints within 14 days. Effective refunds are made without undue delay and within 14 days, using the same payment method; for activated card payments, to the account of the card used. Another method requires agreement and must not create an additional cost for the buyer. If a paid allocation cannot be fulfilled or the event is cancelled, the amount for the unfulfilled service is refunded within 14 days without another request.

Contact: +48 501 320 023. The terms contain full rights, exceptions and procedures, and the privacy policy explains data processing.